HelloZaki — Terms of Service / End User License Agreement

Last updated: 29 May 2026

These Terms of Service ("Terms") form a binding agreement between you and HelloZaki ("HelloZaki", "we", "us", or "our") and govern your use of the HelloZaki mobile application (the "App", package identifier `com.erpapp.frontend`) and related services.

By downloading, installing, or using the App, you agree to these Terms. If you do not agree, do not use the App.

1. License Grant

Subject to these Terms, HelloZaki grants you a limited, non-exclusive, non-transferable, revocable license to install and use the App on devices you own or control, solely for your internal business purposes. You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works of the App except as permitted by law.

2. Eligibility and Accounts

• You must be at least 16 years old and able to form a binding contract to use the App.
• The App is intended for use by businesses and their authorized personnel.
• You are responsible for the accuracy of your registration information, for safeguarding your credentials (including two-factor authentication), and for all activity under your account.
• Notify us promptly at tech@progistack.com of any unauthorized use.

3. Acceptable Use

You agree not to:

• Use the App for any unlawful, infringing, or fraudulent purpose
• Upload content you do not have the right to process
• Attempt to gain unauthorized access to the App, other accounts, or connected systems
• Interfere with, disrupt, overload, or probe the App or its infrastructure
• Use the App to build a competing product or to scrape data at scale

4. AI Features and Disclaimer

The App includes an AI assistant that interprets your messages, scanned documents, and voice input, and may suggest actions such as creating or modifying sales orders, invoices, deliveries, and other records in your ERP system.

• AI output may be inaccurate, incomplete, or unsuitable for your situation.
• You are solely responsible for reviewing and confirming any AI-suggested action before it is executed. Confirming an action may create or change real business records.
• HelloZaki is not liable for actions you confirm, or for decisions made in reliance on AI output.

5. Third-Party Services and ERP Integration

The App connects to your organization's Odoo ERP system and uses third-party services (including search, AI, transcription, and diagnostics providers). Your use of those systems is subject to your organization's arrangements and the providers' own terms. We are not responsible for the availability, accuracy, or content of third-party systems, including the data held in your Odoo instance.

6. Fees and Subscriptions

Access to the App may be provided under an agreement between HelloZaki and your organization. Any fees, billing, and subscription terms are governed by that agreement. Where the App is distributed through an app store, the store's payment and refund terms also apply.

7. Intellectual Property

The App, including its software, design, and trademarks (such as the "HelloZaki" name), is owned by HelloZaki and protected by intellectual property laws. These Terms grant you no rights in our intellectual property except the limited license in Section 1. Your business data and content remain yours (or your organization's).

8. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELLOZAKI AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR BUSINESS, ARISING FROM OR RELATED TO YOUR USE OF THE APP. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS PAID FOR THE APP IN THE TWELVE MONTHS BEFORE THE CLAIM, OR USD 100 IF NO AMOUNT WAS PAID.

10. Indemnification

You agree to indemnify and hold harmless HelloZaki from any claims, damages, or expenses arising from your misuse of the App, your violation of these Terms, or your infringement of any third party's rights.

11. Termination

We may suspend or terminate your access if you breach these Terms or if required for security, legal, or operational reasons. You may stop using the App at any time. Sections that by their nature should survive termination (including ownership, disclaimers, and limitation of liability) will survive.

12. Governing Law and Disputes

These Terms are governed by generally accepted principles of international commercial law and the applicable laws of the jurisdiction in which HelloZaki operates, without regard to conflict-of-law rules. The parties will attempt to resolve disputes in good faith; unresolved disputes will be settled by binding arbitration or before the competent courts of HelloZaki's jurisdiction, to the extent permitted by law. Nothing limits any mandatory consumer rights you may have under your local law.

13. Apple App Store Additional Terms

If you obtained the App from the Apple App Store, you acknowledge that these Terms are between you and HelloZaki only, not Apple, and that Apple is not responsible for the App or its support. Apple is a third-party beneficiary of these Terms and may enforce them.

14. Changes to These Terms

We may update these Terms from time to time. We will revise the "Last updated" date and, for material changes, notify you in the App. Continued use after changes means you accept the updated Terms.

15. Contact Us

HelloZaki

Email: tech@progistack.com